A lot of companies out there have trouble with their corporate image, or their ratings when it comes to customer support. They provide phone based support, but people end up being unhappy with the service they get. This is a perfect opportunity for you, as a business consultant, to come in and save the day. The reality about reduced sales or poor customer support is often in the calls themselves, not in the product offered. That's why providing telephone training to the staff working in that company can solve a lot of issues, and is something you can suggest as a consultant. Because many people feel they aren't getting the level of support that they should, improving that will improve both the corporate image as well as the service level that the company offers. It's better for the clients, and it means the employees won't be as stressed by those calls.
A lot of business owners still think that this type of training can cost a lot of money. But if you know about some free telephone training videos, you can simply use those and provide the needed skills for that staff. This series will cover a lot of important topics like how to listen to the client, even when you're trying to sell something, so that you can get some hints as to what they are truly thinking. You also learn about being prepared for the unexpected, like getting questions that are outside of your script, and providing a professional phone conversation overall. It's all these small details that will make the conversations go a lot better, and provide a better experience. In the end, customers will be grateful, and the reputation of that company will go up as a result.
And as a business consultant, that's just the tip of the iceberg. You can use all types of free training videos and other free resources to help companies in a real way. Telephone systems training alone is something that the vast majority of companies need, basically anyone dealing with customers over the phone, so it's a trick you can reuse all the time. Just think creatively, and you can make your business bring in a lot of extra money, all of which ends up being profits in your pockets.